CEMPA Clothing Privacy Policy

Last updated: 15-10-2025

This Privacy Policy describes how CEMPA Clothing (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cempaclothing.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” refer to users of the Services, including customers and visitors. By accessing or using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Policy from time to time for operational, legal, or regulatory reasons. We will post updates on this page, adjust the “Last updated” date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

We collect personal information from you and from third parties to provide and improve the Services. The data we collect depends on how you interact with us. We may also use your information to communicate with you, comply with legal obligations, enforce our terms, and protect our rights and users.

What Personal Information We Collect

Information You Provide Directly

• Contact details: name, address, phone number, email.
• Order details: billing/shipping address, payment confirmation, email, phone number.
• Account details: username, password, security questions.
• Shopping activity: items viewed, cart, wishlist.
• Support communications: information you include when contacting us.

Certain features require specific data; if you do not provide it, those features may be unavailable.

Information Collected via Cookies

We automatically collect “Usage Data” using cookies, pixels, and similar technologies (collectively, “Cookies”), which may include device/browser information, IP address, network details, and how you use the Site and your account.

Information from Third Parties

• E-commerce/hosting providers (e.g., Shopify) that support our Site and Services.
• Payment processors that process payments and associated data to fulfill orders.
• Advertising/analytics partners that collect data via pixels, beacons, SDKs, libraries, and cookies when you interact with our Site, emails, Services, or ads.

Third-party information is handled under this Policy. We are not responsible for the accuracy or practices of third parties. See Third-Party Websites and Links.

How We Use Your Personal Information

• Providing products and services: process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges, send transactional notifications, enable reviews.
• Marketing and advertising: send promotional communications (email/SMS/post) and show relevant ads on our Site and elsewhere; tailor content and ads.
• Security and fraud prevention: detect, investigate, and act on suspected fraudulent/illegal/malicious activity; protect accounts (keep credentials secure; contact us if compromised).
• Communications and support: respond to enquiries and improve our Services.

Cookies

We use Cookies to operate and improve the Site, remember preferences, and run analytics. For cookies related to Shopify, see https://www.shopify.com/legal/cookies. You can manage Cookies via your browser settings. Blocking Cookies may impact functionality and may not completely prevent information sharing with third parties (e.g., ad partners).

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes:

• Vendors/Service providers: IT, hosting, payment processing, analytics, support, cloud storage, fulfillment, shipping.
• Business & marketing partners (including Shopify): services and personalized advertising; partners use data per their privacy notices.
• With your direction or consent: e.g., shipping requests, social media widgets/logins.
• Affiliates/Corporate group: for lawful business operations.
• Legal/Transactions: mergers/reorganizations; to comply with law; enforce terms; protect rights and safety.

Categories Disclosed in the Last 12 Months

Identifiers: contact details, certain order/account info.
Commercial information: orders, shopping data, support records.
Internet/network activity: Usage Data.
Recipients: vendors/service providers, business/marketing partners, affiliates.
We do not use or disclose sensitive personal information to infer characteristics.

“Sale” or “Sharing” (Targeted Advertising)

In the preceding 12 months, we may have “sold” or “shared” personal information (as defined by law) to conduct advertising/marketing.

Categories: identifiers; commercial information; internet/network activity.
Recipients: business and marketing partners.

User-Generated Content

Content you post publicly (e.g., reviews) is accessible to anyone. We cannot control how others use publicly available information and are not responsible for its privacy, security, accuracy, or misuse.

Third-Party Websites and Links

Our Site may link to third-party sites/platforms. Review their privacy/security policies before engaging. We are not responsible for third-party content, accuracy, security, or practices. Inclusion of links does not imply endorsement unless stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect their personal information. Parents/guardians may contact us to request deletion. We do not have actual knowledge of “selling” or “sharing” personal information of individuals under 16.

Security and Retention

We implement safeguards, but no system is 100% secure. Avoid unsecure channels for sensitive data. We retain information as needed to operate accounts, provide Services, meet legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location and subject to legal limits/exceptions, you may have rights to:

• Access/Know the personal information we hold about you.
• Delete personal information we maintain.
• Correct inaccurate personal information.
• Portability of certain information.
• Opt out of Sale/Sharing/Targeted Advertising.
• Limit use/disclosure of sensitive personal information to what’s necessary for the Services.
• Restrict processing and withdraw consent (where processing is based on consent).
• Appeal an adverse decision.
• Manage communications: unsubscribe from marketing at any time (we may still send non-promotional messages, e.g., about orders).

Exercise your rights where indicated on the Site or by contacting us (see Contact). We may verify your identity (e.g., email/account details) before responding. You may designate an authorized agent with proof of authorization; we may also ask you to verify directly.

We may use Shopify ad services (e.g., Shopify Audiences). To restrict use of your data for these services, visit https://privacy.shopify.com/en.

Complaints

Contact us with concerns about our handling of personal information (see Contact). If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or appeal to us.

International Users

Your information may be transferred, stored, and processed outside your country (including the United States) by our staff and service providers. For EU/UK transfers, we rely on recognized mechanisms (e.g., Standard Contractual Clauses) unless the destination ensures adequate protection.

Contact

Questions about this Policy, our practices, or exercising your rights:
Email: support@cempaclothing.com
Address: CEMPA Clothing, Hawke House, Old Station Road, Loughton, Essex, United Kingdom, IG10 4PL

For applicable data protection laws, CEMPA Clothing is the data controller.